We may update our website from time to time with new functions, features, and information which may mean we update our privacy policy to support these amendments. We will update this document accordingly, so we recommend that if you want to know what changes may affect you, please take a look at our Privacy Policy regularly.
We take our responsibility of keeping all data safe and protected very seriously and any changes implemented will be to improve our website viewing experience, to help us improve our business, better market our products and services to reach our potential customers but not to compromise the security of data gathered.
In simple terms this is what happens when you engage online and terms you may need to better understand.
Your visit to our website is a confirmation that you are happy with our collection of your data.
What is a Cookie?
Cookies are usually small text files, given ID tags that are stored on your computer’s browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, and remember your registered login, theme selection, preferences, and other customization functions. The website stores a corresponding file (with the same ID tag) to the one they set in your browser and in this file, they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as email address.
Cookies usually don’t contain much information except for the URL (website address) of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.
There are two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your browser’s subfolder while you are visiting a website. Once you leave the site, the session cookie is deleted. On the other hand, persistent cookie files remain in your browser’s subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser’s subfolder for the duration period set within the cookie’s file.
What is an IP address?
An IP address provides an identity to a networked device. Similar to a home or business address supplying that specific physical location with an identifiable address, devices on a network are differentiated from one another through IP addresses. This is how you are identified when you visit a website.
What personal data do we collect?
Our Online shop
When you purchase products from our online shop we will require you to submit your name, email address, and home address to help us process your order. All payments are dealt with through a secure online payment portal (STRIPE) the link is hosted on our website, but the payment portal is not managed by ourselves.
Your details will remain on our online shop system for up to one year unless you request us to remove them.
Media
Social media engagement with us will mean you are sharing information about yourself, including; your comments, images, and location and you may be tracked as part of our website traffic analytics. We sometimes use pixels (pieces of coding) to further track traffic from our social media sites, this is especially relevant when we are running a campaign and want to understand who it appealed to and engaged with us. This may provide information that generically is of interest to us, for example; did you view on a mobile or desktop, what area do you reside in and how did you engage with us. We won’t know anything more than that and all this information just becomes a range of data gathered for re-marketing purposes and understanding the requirements of our website visitors.
Online contact form
When people email us using the website email form or our email address, this in turn allows us to communicate directly with you. The email form will ask for your email address, telephone number and full name for purposes of processing the communication. All these details will remain on our computer as part of our dialogue with you.
If at any time you wish us to remove your details from our email server, please let us know and we will remove it immediately. We never share your contact data.
Shared links
From time to time we may share links to our website and social media accounts, these links will be tracked by us and from the source, and you need to be aware that if you open a link your action is being monitored.
Analytics
The success of websites and social media is determined by the volume of traffic, the clicks and the calls to action. Google Analytics and Facebook Pixels offer these options, and we may use these tracking codes on our website.
Most websites host some coding that helps them monitor their website traffic and the information gathered can tell what pages on the website were most visited and for how long. This therefore means when you are on a website your movements may be tracked. Your visit does become part of website traffic history and fundamentally helps build a picture of website habits, and viewing trends which ultimately can help improve marketing, support targeted adverts, encourage a review of hosted information, and provide ways of how to improve website stats.
What you need to know is we never share this data; the data is for our use and to help us be even better and improve our services.
Our Clients
Only existing clients will be contacted via provided email or telephone numbers if required.
We do not share your data and take your privacy and ours very seriously.